TRAVELING WITH BEESCOVER | FAQ

We’ve pulled together and answered some of our travellers’ most popular questions. Hope this helps!

What is Beescover?

Beescover is a Community dedicated to eco-friendly and experiential tourism in the Triveneto. Through our website you can create your tailor made holiday by booking accommodations and activities that allow you to live unique and authentic experiences respecting the environment and local culture.

What is the advantage of traveling with Beescover?

With Beescover you can create your own tailor made holiday in a quick and easy way:

• Is the only website that gather accommodations, restaurants and leisure activities to offer you a full travel experience.
• The companies and activities of Beescover Community shall comply with the requirements of environmental sustainability and local typicality following the indications contained in our Beescover Guidelines.
• You can send requests of availability directly to the hosts. We don’t apply any additional costs for the booking service.

How is the calculation of the eco-typicality score?

Each company and activity has a rating of eco-typicality, calculated through the compilation of a grid of evaluation different for category (hospitality, catering, leisure activities, workshops and laboratories).

In general, the companies and activities must respect some of the following requirements:

• Use of electricity and heating from renewable energy sources, such as wind energy, solar energy and other renewable sources.
• Implement daily actions to saving energy and water and other anti-waste initiatives.
• Proposal a local cuisine using mostly typical, biological and km0 products.
• Having an atmosphere, furnishings and ornaments feature as well as internal and external spaces in harmony with the surrounding territory and the local tradition.
• Implement actions to support the development of the territory and the local economy.
• Promotion of activities with low environmental impact or aimed at raising awareness on eco-sustainability.
• Promotion of activities addressed to the historical, cultural and handicraft heritage enhancement.
• Promotion of experiential tourism activities.
• Promotion of sustainable mobility
• Use of bio-building criteria.

To see in detail what are the requirements that each activity respects, check out its page and hover your mouse over the bees that represent the score of eco-typicality.

Do I have to subscribe to book a stay or an activity?

No, to book a stay or an activity it is not necessary  to subscribe.

There are two possibilities: contact the host directly  clicking on “CONTACTS”  in order to use the indicated references or register, click “CONTACT THE HOST” to send a message to the host.

To register you must proceed in this way: “Log in” to register. Enter your email and password or log in using your social profiles. Follow the wizard and remember to confirm the registration by clicking on the link contained in the email that the system sends you automatically.
If you don’t find the confirmation email check your spam or promotions folder.

Once you have confirmed your registration you will be able to access your account to create your travel.

We remind you that at the time of registration you will receive for free the Beecard that will give you access to many advantages, exclusive discounts and dedicated contents. Find out more by clicking here>>>

However, to view the offers, you do not need to be a registered user.

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How does the booking process work?

There are two possibilities: contact the host directly  clicking on “CONTACTS”  in order to use the indicated references or register, click “CONTACT THE HOST” to send a message to the host.

If you have not registered, you can send the availability request directly to the host using the indicated contacts.

We remind you that the payment will be managed directly by the host.

How can I get more information about an activity?

The description and information provided for each activity are meant to be as comprehensive as possible. However, should you need more information on an experience, please contact directly the host or our customer service by writing to  hello@beescover.com.

Do I have to pay commission for the booking service?

There is no extra charge or commission if you use our booking service. It’s completely free to consult the offers.

Where do I pay the activities or stay?

The host manages directly the payment of the activity/stay or the deposit as guarantee of the reservation.

Can I cancel a booking?

The terms that define the cancellation policies vary from property to property. Each operator manages its services according to their company policy. Check the cancellation policy on the page of each activity. You can request to cancel a reservation writing directly to the host.

What happens in case of no show?

In case of “no show”, you may not request a refund.
If due to an unexpected event you cannot arrive at the structure or participate in the activity, contact the host. In this case will be applied to the terms and conditions agreed between you and the operator at the time of booking.

What if I am late?

We strongly suggest you to arrive at least 15 minutes before the time scheduled for the event or activity. If the event or activity is performed as a group, the service providers cannot wait for late participants.

Contact the host as soon as possible.

Will the activity be postponed in case of bad weather?

Unless the weather plays a key role in performing the activity you have booked, such activity will take place as scheduled. Should bad weather adversely impact the activity or put participants at risk, it will be cancelled or postponed according to the operator terms and conditions.
The host will contact you promptly.

How can I get assistance?

You can contact us writing an email to  hello@beescover.com   or Whatsapp/Mobile Phone: +39 324 546 1686.

For more information related to the activities we invite you to contact directly the host. In any case, Beescover will be at your disposal.

What is the Privacy Policy of Beescover?

You can read our Privacy Policy directly here.

What are the terms and conditions of the service?

You can read our terms and conditions directly here.

For further information do not hesitate to contact us by writing an email to hello@beescover.com.
We would be happy to help you!