ItalianoTRAVELING WITH BEESCOVER | FAQ
USE OF THE WEBSITE
We’ve pulled together and answered some of our travellers’ most popular questions. Hope this helps!
What is Beescover?
Beescover is a community dedicated to eco-friendly and experiential tourism in Triveneto. Through our website you can book activities that allow you to live unique and authentic experiences respecting the environment and local culture.
What is the advantage of traveling with Beescover?
With Beescover you can find activities in a quick and easy way:
• the companies and activities of Beescover Community shall comply with the requirements of environmental sustainability and typicality following the indications contained in our Beescover guidelines. Click here to find out our value.
• you can activate our Beecard and collect Beepoints, which entitles you to take part in some experiences for free.
How is the calculation of the eco-typicality score?
Each company and activity has a rating of eco-typicality, calculated through the compilation of a grid of evaluation different for category (hospitality, catering, leisure activities, workshops and laboratories).
In general, the companies and activities must respect some of the following requirements:
• Use of electricity and heating from renewable energy sources, such as wind energy, solar energy and other renewable sources.
• Implement daily actions to saving energy and water and other anti-waste initiatives.
• Proposal a local cuisine using mostly typical, biological and km0 products.
• Having an atmosphere, furnishings and ornaments feature as well as internal and external spaces in harmony with the surrounding territory and the local tradition.
• Implement actions to support the development of the territory and the local economy.
• Promotion of activities with low environmental impact or aimed at raising awareness on eco-sustainability.
• Promotion of activities addressed to the historical, cultural and handicraft heritage enhancement.
• Promotion of experiential tourism activities.
• Promotion of sustainable mobility
• Use of bio-building criteria.
To see in detail what are the requirements that each activity respects, check out its page and hover your mouse over the bees that represent the score of eco-typicality.
Do I have to subscribe to contact the host?
No, to contact the host it is not necessary to register.
You contact the host directly by clicking on “CONTACTS”.
To register you must proceed in this way: “Sign in” to register and follow the wizard. If you don’t find the confirmation email check your spam or promotions folder.
Once you have confirmed your registration you will be able to access your account.
We remind you that at the time of registration the Beecard will be activeted automatically. It will give you access to many advantages. Click here to find out more.
However, to view the offers, you do not need to be a registered user.
How can I get more information about an activity?
The description and information provided for each activity are meant to be as comprehensive as possible. However, should you need more information on an experience, please contact directly the host or our customer service by writing to hello@beescover.com.
Does the use of your website involve any costs?
No additional fees or commissions are charged at the price indicated at the time of booking. Consultation of the contents is completely free.
How can I get assistance?
You can contact us writing an email to hello@beescover.com or WhatsApp/Phone: +39 324 546 1686.
What is the Privacy Policy of Beescover?
You can read our Privacy Policy directly here.
What are the terms and conditions of the service?
You can read our directly here:
Terms and Conditions of the Website
Terms of Service for Single Activities
Terms of Service for Package Tours
How can I delete my account?
Sending a request via email to hello@beescover.com specifying the email address and username of your profile.
BOOKINGS
Do I have to register to make a booking?
To book an experience, once in the cart, you can decide to register or make a reservation as a “Guest”. If you decide to register, you will have access to your account, where you will find information about the reservations. With the booking as a “Guest”, the booking confirmation will arrive only by email. Furthermore, by registering, you can activate the Beecard for free and start collecting points which allows you to have exclusive advantages.
How do I book an experience?
You can book on beescover.com directly from the activity page:
1. choose from available dates in the calendar (available dates are highlighted in green)
2. select the number of participants for each category (Full price, Reduced price) and click on “BOOK NOW”
3. go to the cart and decide whether to register or book as a “Guest”
4. if you have a discount code or a gift card, enter the code
5. select your preferred payment method
6. enter your purchase details and click on “BOOK NOW” to proceed with the payment
7. receive the booking confirmation via email.
Read our guide “How to book an experience” here.
The date I am looking for is not available in the calendar
Contact us at +39 324 546 1686 or send an email to hello@beescover.com to request the availability of an experience on a date not available in the calendar.
Do you suggest me to book in advance?
Yes, we recommend that you always book in advance to avoid not finding more places available on the desired date. Should you later need a date change or refund, you will have all the protections as explained in the sections Terms of Service for Single Activities and Terms of Service for Package Tours
How do I know that my booking has been successful?
Once the booking is complete, you will receive the booking confirmation by email (possibly check the Spam). If you have registered, you will find the useful documents in your account.
There is a minimum number of participants. What does it mean?
Some experiences are subject to a minimum number of participants. If the minimum number of participants is not reached, you will be contacted by our operator within the deadline indicated in the activity page. If you are not available on any other proposed date, you can always request a full refund.
PAYMENTS
What payment methods do you accept?
We accept the following payment methods:
- any credit card (Visa, Mastercard, Discover, Amex, Maestro).
- bank transfer: our system accepts payment by bank transfer. We will send you the booking confirmation as soon as the funds are transferred to our bank account. We recommend using this payment method only if at least 5 days elapse between the booking date and the experience date.
Our online payment systems are secure and integrate systems to protect against scams and unauthorized transactions.
Can I pay in cash?
No, it is not possible to pay in cash on the day of the experience. The reservation must be completed with one of the payment methods available in our website. However, it is possible to purchase a voucher with a minimum value of € 16, at least 5 days before the activity and with payment by POS, which can be used in our e-commerce. To request it, contact us at hello@beescover.com or at 324 546 1686.
Can I pay by bank transfer?
Payment by bank transfer is allowed.
In this case, we will send the booking confirmation as soon as the funds are transferred to our bank account. We recommend using this payment method only if at least 5 days elapse between the booking date and the experience date.
However, it is possible to purchase a voucher with a minimum value of € 16, at least 5 working days before the activity and with payment by POS, which can be used in our e-commerce. The voucher will be sent within 24 hours of receipt of payment. To request it, contact us at hello@beescover.com or at 324 546 1686.
Is the confirmation immediate?
The confirmation is immediate for payments made by credit card or voucher, while for the bank transfer it is necessary to wait for the payment to be verified.
CANCELLATIONS AND REFUNDS
Can I cancel my reservation?
You can cancel your reservation by sending an email to hello@beescover.com, indicating your request and the reservation number. Or you can request a date change by agreeing directly with our operator on +39 324 546 1686 or by sending an e-mail to hello@beescover.com.
Cancellation and postponement are free within the date and time indicated in the experience page. For requests beyond the deadlines indicated in the activity page and in the event of a no-show, a penalty equal to 100% of the cost of the booking.
For more information about the cancellation policies, see the following information:
Terms of Service for Single Activities
Terms of Service for Package Tours
What happens if the experience is canceled for example due to bad weather?
If the weather conditions do not allow you to carry out the experience safely, or due to exceptional events (breakdowns, driving health problems, etc.) the experience can be canceled. In this case, as per the Conditions of Sale, an alternative date will be proposed within the day before the activity, or if it is not possible to carry out the experience on another date, a refund will be offered. Refunds will be made, at the option of the applicant, in the form of a voucher or in currency. The voucher can be used for the purchase of services of equal value. The currency is credited with the same method used for the purchase, net of the payment platform fees (3.4% + € 0.35), within 15 working days from the date of receipt of the request.
What happens in case of renunciation of an activity due to covid?
Don’t worry, it falls under exceptional events and you have all the necessary protections. A participant who contracts Covid-19 before the activity, if he had provided the medical certificate attesting it, will receive a refund in the form of a voucher that can be used for the purchase of services of equal value.
What happens in case of cancellation of a journey due to covid?
Don’t worry, it falls under exceptional events and you have all the necessary protections. A participant who contracts Covid-19 before travel, if he had taken out appropriate insurance and provided medical certificate, will receive a refund in the form of a voucher that can be used for the purchase of services of equal value or in currency. The currency is credited with the same method used for the purchase, net of the payment platform fees (3.4% + € 0.35), within 15 working days from the date of receipt of the request.